At DMT Australia Store, we are committed to ensuring your satisfaction with our products and services. This Refund and Return Policy outlines the terms and conditions under which you may return products purchased from our online store and request refunds. Please read this policy carefully before placing an order.
Eligibility for Returns
- Unopened Products: You may return unopened products within 30 days of receipt for a full refund, provided the product is in its original packaging and condition.
- Opened Products: For opened products, returns are accepted on a case-by-case basis. Please contact our customer service team at info@dmtaustraliastore.com to discuss your situation and determine eligibility for a return or exchange.
Process for Returning Products
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at info@dmtaustraliastore.com with your order number and the reason for your return request.
- Approval: Our team will review your request and approve or deny it based on the terms outlined in this policy.
- Shipping Instructions: If approved, you will receive instructions on how to ship the product back to us. Ensure the product is securely packaged to prevent damage during transit.
- Refund Processing: Once we receive the returned product and confirm it meets our return criteria, we will issue a refund to your original payment method.
Refunds
- Full Refunds: For eligible returns, we will issue a full refund for the product price, excluding shipping costs.
- Partial Refunds: In cases where a partial refund is issued, the deducted amount will reflect the difference between the product price and the applicable restocking fee.
Exceptions
Certain products may not be eligible for return or refund, including items that have been used, damaged, or are not in their original packaging. Additionally, products that are marked as final sale or clearance items are not eligible for return or refund.
Shipping Costs
- Original Shipping Costs: Original shipping costs are not refunded unless the return is a result of an error on our part.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is a result of an error on our part.
Timeframe for Returns
All return requests must be submitted within 30 days of receiving the product. Late returns may not be accepted.
Final Note
We strive to provide excellent customer service and hope that you are satisfied with your purchase. If you have any questions or concerns about our Refund and Return Policy, please do not hesitate to contact us at info@dmtaustraliastore.com.
Thank you for shopping with DMT Australia Store. We appreciate your business and look forward to serving you.